Using Data-Powered Insights to Supercharge Your CS strategy with Medallia, Dyanamic Yield, and NetApp

A talk by Michael McDermand, Shreesha Ramdas and Rona Yang
NetApp, Medallia Strikedeck and Dynamic Yield

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About this talk

We're all looking for ways to boost our CS strategy. In this session, Rona Yang, Head of Customer Operations & Education at Dynamic Yield, Shreesha Ramdas, SVP & GM at Medallia Strikedeck, and Michael McDermand, Director Customer Success at NetApp will share lessons learned from their own strategy upgrades - from shifting to a more proactive approach, streamlining product signals, and detecting key ROI targets that will garner more accurate measurement for success.

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