We're all looking for ways to boost our CS strategy. In this session, Rona Yang, Head of Customer Operations & Education at Dynamic Yield, Shreesha Ramdas, SVP & GM at Medallia Strikedeck, and Michael McDermand, Director Customer Success at NetApp will share lessons learned from their own strategy upgrades - from shifting to a more proactive approach, streamlining product signals, and detecting key ROI targets that will garner more accurate measurement for success.