A talk by Michael McDermand, Shreesha Ramdas and Rona Yang
NetApp,
Medallia Strikedeck and
Dynamic Yield
Categories covered by this talk
About this talk
We're all looking for ways to boost our CS strategy. In this session, Rona Yang, Head of Customer Operations & Education at Dynamic Yield, Shreesha Ramdas, SVP & GM at Medallia Strikedeck, and Michael McDermand, Director Customer Success at NetApp will share lessons learned from their own strategy upgrades - from shifting to a more proactive approach, streamlining product signals, and detecting key ROI targets that will garner more accurate measurement for success.