7 Must-Haves for the New Customer Journey Playbook: 2020 and Beyond with Totango

A talk by Guy Nirpaz
Founder & CEO, Totango

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About this talk

The customer success playbook you began 2020 with is no longer efficient nor relevant. Yesterday's customer engagement models don't align with the way customers are experiencing your products and services or the way your team works in today's remote workplace. Join Guy Nirpaz, founder & CEO of Totango as he shares learnings from thousands of customers on the must-haves for the new customer journey playbook that is delivering experiences customers crave at the margins CFOs want.

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